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- 1.Cancellation Before Dispatch
“If cancelled before dispatch, we will refund payments received within 14 days of confirming the cancellation. Refunds are made to the original payment method.”
- 2.Returns of Standard (Non-Bespoke) Products
- Returns must be made within 14 days of delivery
- Goods must be unused, uninstalled, and unaltered
- Goods must be in original packaging, securely packed
You are responsible for the goods while they are in your possession and until they are received by us
- Damaged Goods on Delivery
- E-funds may be refused or reduced if goods are damaged due to misuse, poor handling, or insufficient packaging, or if items have been installed, used, altered, or returned incomplete.
- Arranging a Return
- All returns must be prearranged. You may return goods using a reputable courier or request collection by us (Collection charges apply and will be quoted in advance). If you use your own courier, you remain responsible until delivered to us.
- Faulty or Damaged Goods
- Remedies for Faulty Goods
- Refunds
- Business Customers
UK FIRE SAFETY COMPLIANT
Meeting Building Regulations
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Trusted by Professionals
RELIABLE DELIVERY
UK-Wide Supply