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Terms & Conditions
These Terms & Conditions apply to all sales of goods and services by Bifrost Doors Ltd (“we”, “us”, “our”) to customers purchasing through our website, by email, phone, or other ordering methods.
Registered Office
128 City Road, London, EC1V 2NX, United Kingdom
Website
https://bifrostdoors.co.uk/
sales@bifrostdoors.co.uk
Safety & Reliability
1. Definitions
- Buyer / You / Customer: person or entity placing an order.
- Goods: products supplied by us (fire-rated doors, door sets, accessories, bespoke items).
- Contract: your order accepted by us in writing or confirmed by dispatch.
- Business Customer: purchasing wholly or mainly for business.
- Consumer: purchasing wholly or mainly for personal use.
2. Application of These Terms
- These Terms apply to all Contracts and exclude any other terms the Buyer may seek to impose
- Any changes must be agreed by us in writing.
- If any part is unenforceable, the remaining clauses remain valid.
3. Quotations & Orders
- Quotations do not constitute an offer
- Your order is an offer to buy subject to these Terms
- A Contract is formed when we accept in writing or dispatch the Goods.
- Images and descriptions are for guidance; colours/finishes may vary.
4.Pricing & VAT
- Prices are in GBP (£) unless stated.
- VAT is added where applicable.
- Delivery charges are shown at checkout or confirmed in writing.
- We may adjust prices prior to acceptance if costs/specifications change; we will notify you before confirming
5.Payment
- Payment is due in full before dispatch unless agreed otherwise in writing.
- We may withhold delivery until cleared payment.
- Overdue sums may incur interest/recovery costs as permitted by law.
- You may not withhold payment by set-off unless required by law.
6. Delivery, Lead Times & Risk
- Estimated lead times: Residential 3–5 working days; Commercial 2–3 weeks; Bespoke 4–6 weeks.
- Dates are estimates and not guaranteed.
- Delivery uses third-party couriers/specialists.
- Risk passes at delivery. Inspect on receipt
- If you cannot accept delivery, notify us; re-delivery costs may apply
7. Inspection, Damage & Claims
- Inspect on delivery; note visible damage on delivery record where possible.
- Notify us in writing within 2 working days of delivery with photos.
- We must be given opportunity to inspect (including packaging).
- If confirmed faulty/damaged, we may repair, replace, or refund/credit (up to invoice value).
- No liability for issues caused by incorrect storage, handling, cutting, installation, misuse, or modifications
8. Title (Ownership)
- Title remains with us until payment in full is received for all sums due.
- We may require return of unpaid goods and recover them where lawful.
9. Returns & Cancellations
- Bespoke/made-to-measure goods are generally non-returnable and non-cancellable once production starts.
- Business Customers have no automatic right to cancel/return unless faulty/incorrect.
- Consumers may have cancellation rights under UK law for eligible distance sales, excluding bespoke goods.
10. Specifications, Measurements & Tolerances
- You must confirm sizes/finishes/suitability prior to ordering
- Manufacturing tolerances may apply.
- Colour/grain variations are natural and not defects.
11. Installation & Fire Door Compliance
- Fire door performance depends on correct doorset, installation, and maintenance.
- Installation must be by a competent professional.
- Unless agreed in writing, we do not certify installation.
- You remain responsible for ensuring specifications meet project requirements
12. Limitation of Liability
- Nothing limits liability for death/personal injury, fraud, or anything that cannot be excluded.
- We are not liable for indirect or consequential losses.
- Total liability is limited to the amount paid for the Goods giving rise to the claim, where permitted.
13. Force Majeure
- We are not liable for delays outside our control (weather, supplier delays, transport disruption, strikes, accidents, government action).
14. Governing Law
- English law applies and disputes are subject to the courts of England and Wales.
UK FIRE SAFETY COMPLIANT
Meeting Building Regulations
QUALITY GUARANTEED
Trusted by Professionals
RELIABLE DELIVERY
UK-Wide Supply